1. Return Eligibility and Conditions

1) Return Timeframe:

You may request a return within 7 days from the date of delivery for most products. For perishable goods, the return period is 24 hours from the time of delivery. For digital products or services, returns may not be applicable unless otherwise specified.

2) Return Conditions:

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, unopened, and in its original packaging;
• The item must be in the same condition as when you received it;
• All original tags, labels, and accessories must be included;
• You must provide proof of purchase (order number or receipt);
• The return request must be submitted within the specified timeframe.

3) Return Reasons:

Valid reasons for returns include:

• Product defect or damage received;
• Wrong item received;
• Item does not match the description provided;
• Item is expired or past its use-by date;
• Size or specification mismatch (for applicable items).

2. Refund Process and Timeline

I. Refund Request Submission

To initiate a refund, you must:

1. Contact us via email at jealumart@gmail.com or call us at 97376270;
2. Provide your order number and details of the item you wish to return;
3. Explain the reason for the return request;
4. Upload photos of the item (if applicable) to support the return request;
5. Wait for our confirmation and return instructions.

II. Refund Processing Timeline

• Return Request Review: Within 24-48 hours of submission
• Return Approval: Within 48 hours of review
• Item Return: Within 2-3 business days after approval
• Item Verification: Within 24 hours of receiving the returned item
• Refund Processing: Within 3-5 business days after verification
• Refund Credit: 5-10 business days depending on payment method

III. Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Card: Refund will be credited to the original card within 5-10 business days
• Digital Wallet: Refund will be credited to the wallet within 2-3 business days
• Bank Transfer: Refund will be processed within 5-7 business days
• Cash on Delivery: Refund will be processed via bank transfer or digital wallet

3. Return Procedures

1. Contact our customer service team to initiate the return process
2. Receive return authorization and instructions
3. Prepare the item for return (original packaging, accessories, etc.)
4. Return the item to our address: Naka Village, Sikhodtabong District, Vientiane Capital Province, ບ້ານນາຄາ ເມືອງສີໂຄດຕະບອງ ນະຄອນຫຼວງວຽງຈັນ
5. Receive confirmation of return acceptance
6. Wait for refund processing

4. Non-Refundable Items and Services

The following items and services are generally not eligible for return or refund:

• Perishable goods that have been opened or consumed
• Personalized or custom-made items
• Digital products that have been downloaded or accessed
• Services that have been fully rendered
• Items damaged due to Customer misuse or negligence
• Items returned after the specified return period
• Items without proof of purchase
• Gift cards or vouchers (unless required by law)
• Intimate or sanitary goods (unless defective)
• Items that have been used, washed, or altered

Note: Exceptions may apply in cases of defective items or items that do not match the description, subject to verification by Globiva International.

5. Partial Refunds

In certain circumstances, partial refunds may be issued:

• If only part of an order is returned
• If the item shows signs of use or minor damage not covered under warranty
• If original packaging or accessories are missing
• If return shipping costs are deducted (as per agreement)

The amount of partial refund will be determined based on the condition of the returned item and will be communicated to you before processing.

6. Return Shipping Costs

I. Free Returns

Return shipping is free for the following cases:

• Defective or damaged items
• Wrong item received
• Item does not match description
• Company error

II. Customer-Paid Returns

Customers are responsible for return shipping costs in the following cases:

• Change of mind returns
• Size or preference issues
• Returns initiated after the standard return period

7. Dispute Resolution

I. Return Disputes

If there is a dispute regarding a return or refund:

1. Contact our customer service team directly via email or phone
2. Provide all relevant information and documentation
3. Our team will review the case and may request additional information
4. A decision will be made within 5-7 business days
5. You will be notified of the decision and any actions to be taken

II. Appeal Process

If you disagree with our decision, you may:

• Submit an appeal with additional evidence within 7 days of the decision
• Request a review by our management team
• Final decisions will be communicated within 10 business days

III. Legal Rights

This Policy does not affect your statutory rights as a consumer. You may have additional rights under local consumer protection laws that cannot be excluded or limited by this Policy.

8. Notices and Amendments

I. Policy Updates

Globiva International reserves the right to modify this Return and Refund Policy at any time. We will notify customers of any material changes through:

• Email notifications (for registered customers)
• Updates posted on our website at https://globivamart.shop/

II. Effective Date

Any changes to this Policy will become effective immediately upon posting, unless otherwise specified. Continued use of our services after changes are posted constitutes acceptance of the updated Policy.

9. Additional Terms

I. Force Majeure

Globiva International shall not be liable for delays in processing returns or refunds due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or technical failures.

II. Compliance

All customers are expected to comply with this Policy in good faith. Abuse of the return and refund system, including fraudulent returns or false claims, may result in account suspension or termination, and may be subject to legal action.